Who is SIV?
Our History Established 1988, wholly owned operating company for Sheffield Trust an independent charity
Our Venues The company operates 14 sport, leisure and entertainment venues in Sheffield
Our Mission “Excellence for all in sport, leisure and entertainment”
Our Future Growing recognition in the importance of sport and exercise to the health of our nation, boosted by the successful London 2012 Olympic bid
English Institute of Sport Sheffield
At the English Institute fo Sport Sheffield, we strive to exceed expectations while delivering fundamental business processes which enable customers to visit a safe, clean, well maintained building with programmed activities, which meets the needs of the local community, these include:-
* A customer charter * A customer rules of etiquette
* A Health & Safety policy * An Environmental policy
* A child protection policy * A pricing policy
* A programming & opening policy * A sports development plan
* A clean building policy * An equal opportunities policy
* A data protection policy * A vulnerable adults policy
* A photographic equipment policy * A customer care policy
Objectives & Delivery
• To secure the Management agreement for SIV with Sport England
Health & Fitness
• To attract and maintain a membership base of 440 users per month.
• To obtain Inclusive Fitness Registration on one of the 3 categories.
• To enter for Flame Awards and improve on 2008/09 venue assessment.
Programming and Development
• To deliver the objectives set out in the SIV Sports Plan
• To continue to work with the current NGBs and identify new partnership opportunities including international training camps.
Events
• To attract 30 National/International events per year.
• To attract at least 7 televised events during the year.
• To hold at least 10 events (days) per year.
• To continue to work with the current NGBs and identify new partnership opportunities including major events.
• To generate 17,000 bed nights from event usage.
Quest & Continuous Improvement
• To achieve a Quest score of 85% or better and to undertake 2 self assessment questionnaires.
• To maintain a Health and Safety audit score of 88%.
Marketing & Sales
• Increase income and general attendance by 5% by 2010. Achieve this through electronic communications with potential and current customers of EISS by advertising all the facilities on offer to the public.
• Increasing cross communication to customers about all the sports and activity on offer
• Conduct an annual tenants survey and achieve 90% satisfaction in all areas.
• To put in place a campaign plan for all activity and a performance review which will assist in the development of future marketing promotions.
Sport England Strategy
The English Institute of Sport Sheffield is committed to helping Sport England delivery their 2008-2011 strategy
In summary the startegy is commited to:-
• 1m people doing more sport by 2012-13
• A reduction in post-16-drop-off in at least five sports by 25% by 2012-13
• A quantifiable increase in satisfaction (actual measures to be determined)
• Improved talent development systems in at least 25 sports
• A major contribution to the delivery of the five hour sport offer engaging 5-19
year olds in sport
Partnerships
As a centre we believe in the value of good partnerships
